FAQs

Q.What Time Is Check-In and Check-Out?
A. Check-in is at 4:00 p.m. and Check-out is at 11:00 a.m.  Must be 21 or older to make a reservation.

Q. What Is Our Cancellation Policy?
A. June - Labor Day: You must cancel seven (7) days prior to arrival to avoid a penalty of one night's room and tax.
    Labor Day - June: You must cancel 72 hours prior to day of arrival to avoid a penalty of one night's room and tax.
    We also offer a discounted advanced purchase rate which has a non-refundable cancellation policy in which full payment is 
    due at the time of booking. 
    Cancellation policies may vary by date and rate plan.

Q. Do We Require A Deposit When Making A Reservation? 
A. Yes.  We require a one-night deposit at the time of booking. 

Q. Pet Policy
A. We apologize but the Nantasket Beach Resort does not allow pets.

Q. Do You Offer High-Speed Internet Access?
A. We offer high speed internet throughout the entire hotel.  This is included in the amenity fee. 

Q. Do We Offer ADA Guest Rooms?
A. Yes.  We offer ADA compliant guest rooms.  Please contact our Reservations Team.

Q. What Types Of Water Views Are Available?
A. We have ocean front, partial ocean view and rooms with no views. Please call our Reservations Team at 888-741-4175 to assist
     in finding the perfect room type to meet your travel needs.

Q. Are There Coffee Makers, Microwaves, and Mini Refrigerators In The Rooms?
A. Yes.

Q. How Many Floors Does The Hotel Have?   
A. The hotel has 3 floors and has elevators.

Q. What Are The Hours Of The Fitness Center?
A. 24 hours.  Included  in the amenity fee.

Q. What Are The Hours Of The Business Center?
A. 24 hours.

Q. What Are The Hours Of The Pool / Hot Tub?
A. Indoor Pool/Hot Tub : Daily: 7am - 10pm.   
  
Q. Is There A Guest Laundry?
A. Yes.

Q. Cots Or Cribs Available?
A. We have six (6) rollaways for a fee of $20 per day. We do have some pack-n-play and cribs available at no cost.
     All are on a first-come, first-service basis by request only.  Please call our Reservations Team at 888-741-4175 for more information.

Q. Parking At The Hotel?
A. $15 per day and is part of the amenity fee.

Q. Is There On-Site Dining Available?
A. Yes, there is an on-site restaurant.  Shoreline Kitchen + Bar, opening late July, will serve lunch, dinner and a late night menu.  Crave, open seasonally, offers Acai bowls, smoothies and more.  Hours of operation vary by season. Please contact the hotel directly at 781-925-4500 for the most up-to-date information or visit our Dining page. 

Q. What Is Included in the Amenity Fee? 
A. Two (2) complementary bottles of water upon check in
     In-room coffee and tea
     Free super-fast high-speed internet
     Use of pool, hot tub, sundeck, fire pit, and new roof top deck
     Use of lobby computers and printers
     Free parking